As a System Administrator focused on Endpoint and Server Management, you will play a critical role in ensuring the stability, security, and efficiency of our organization's IT infrastructure. You will be responsible for managing endpoint and server patching, scripting, Microsoft 365 administration, Azure resource management, desktop application deployment, policy deployment, and overall desktop management strategy. You will work closely with IT management to evaluate and define strategies that meet end-user compute requirements while maximizing service levels and minimizing total cost of ownership.

Peak Support and our Work-from-Home PLUS model 

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Key Responsibilities: 

• Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers. 
• Utilize PowerShell scripting for automation and management tasks. 
• Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration. 
• Build virtual machines, manage Azure resources, and configure policies and profiles. 
• Hands on design and implementation of user and device policy using Microsoft Entra. 
• Patch and deploy desktop applications using Microsoft Intune. 
• Deploy policies and restrictions to ensure security and compliance. 
• Collaborate with IT management to define overall desktop management strategy and support requirements. 
• Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management. 
• Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit. 
• Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues.   

Skills/Core Competencies:  

• Asset and configuration management  
• Continual service improvement  
• Incident & problem management  
• Ownership and initiative  
• Service focus, reporting, and Service Management Framework knowledge  
• Testing and user focus  
• Change Management  
• Strong Documentation and Communication Skills (Verbal/Written) in English  
• Strong organizational skills with proven ability to balance and prioritize tasks.  
• Excellent customer-facing skills including consensus building.  
• Must be able to interact well with others and possess a clear understanding of customer service and support. 

Requirements: 

• Bachelor's degree in Computer Science, Information Technology, or related field. 
• Proven experience in endpoint and server patch management. 
• Extensive expertise in PowerShell scripting. 
• Hands-on experience with Microsoft Entra (Azure Active Directory) and Microsoft 365 administration. 
• Proficiency in building virtual machines, managing Azure resources, and configuring policies. 
• Experience with Microsoft Intune for desktop application deployment. 
• Strong understanding of desktop management strategies and best practices. 
• Excellent communication and collaboration skills. 
• Ability to prioritize tasks and work independently.