We are seeking a highly organized and driven Team Lead (TL) for Sales Operations & Client Fulfillment who will initially join as an individual contributor. In the early phase, this role will focus on executing client-related tasks, managing internal processes, and driving documentation and operational improvements. 

As the team expands, the TL will transition into a people leadership role, taking on the direct management of team members (TMs) and supporting scaled operations. 

Main working hours will fall anywhere between EST and PST time zones. 

Key Responsibilities 

Sales Pipeline Management 

• Input, update, and maintain an accurate and up-to-date sales pipeline. 
• Monitor pipeline progress, identify gaps or bottlenecks, and support the sales  team in ensuring data consistency. 
• Partner with cross-functional stakeholders to improve pipeline reporting and visibility. 

Sales & Renewal Documentation Support 

• Prepare  and manage sales proposals, renewal forms, and related documentation with  high accuracy. 
• Ensure  all sales and renewal files follow internal standards and compliance  requirements. 
• Coordinate with internal teams to gather required information for client-facing  documentation. 

ISP Procurement & Vendor Coordination

• Coordinate with internal stakeholders to identify internet service provider (ISP) requirements for remote and onsite team members.
• Manage the procurement process including sourcing, evaluating, and recommending ISPs based on performance, cost, and service reliability.?Oversee installation, activation, renewals, and cancellations of ISP plans to ensure uninterrupted operations.
• Maintain up-to-date records of ISP vendors, contracts, billing cycles, and service agreements.
• Track and resolve ISP-related issues by liaising directly with vendors and internal teams. Identify opportunities to optimize ISP spend, service quality, and procurement workflows 

Client Billing & Fulfillment Workflows 

• Assist  in preparing billing packets and ensuring client invoices and billing  tasks are completed accurately. 
• Support  fulfillment workflows to ensure timely delivery of client services and deliverables. 
• Identify      inefficiencies and recommend improvements to streamline the  sales-to-fulfillment process. 

Internal Documentation & Process Improvement 

• Maintain organized and updated internal documentation, SOPs, and knowledge-sharing  resources. 
• Work closely with leadership to create scalable processes as the business  grows. 
• Lead  initiatives focused on workflow optimization and operational best  practices. 

Future Leadership Responsibilities (as the team grows) 

• Provide  guidance, training, and mentorship to newly added team members. 
• Assign  and monitor tasks, ensuring high quality and timely completion. 
• Support performance management, coaching, and team development. 

Peak Support and our Work-from-Home PLUS model 

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. 

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. 

• Experience  in telecommunications, pipeline management, or similar operational  roles. 
• B2B ISP Procurement experience
• Ability  to handle moderately complex tasks across sales, operations, and  fulfillment. 
• Strong organizational and documentation skills. 
• High attention to detail with the ability to manage multiple priorities. 
• Excellent  communication and collaboration skills. 

Preferred 

• Experience in sales operations, sales support, or client fulfillment. 
• Background  in process mapping, SOP development, or workflow optimization. 
• Prior exposure to CRM systems or sales pipeline tools. 

Key Attributes for Success 

• Proactive  problem-solver with strong critical-thinking skills. 
• Adaptable and comfortable working in fast-paced, scaling environments. 
• Process-oriented mindset with a passion for improving operational efficiency. 
• Demonstrated leadership potential with the ability to grow into people management