Flora Health is a leading healthcare technology and media company redefining how pharmaceutical and life sciences organizations connect access, affordability, and engagement at the point of care. Through its integrated data and technology platform, Flora unites EHR-embedded communications, real-time access services, and advanced analytics that enable partners to reach healthcare providers and patients where treatment decisions are made.

Flora Health is seeking an Associate Customer Success Manager to support our growing Customer Success team. This role is responsible for assisting with the delivery, performance tracking, and success of client campaigns across our healthcare media and point-of-care (POC) solutions. Working closely with senior team members, you’ll help ensure campaigns run smoothly, client needs are met, and internal teams stay aligned.

This is an ideal opportunity for someone early in their career who’s eager to grow in healthcare marketing, account management, and client strategy within a fast-paced, collaborative environment.

Join a collaborative and purpose-driven team that values curiosity, ownership, and continuous improvement. You’ll have the opportunity to learn, contribute, and grow alongside a company that’s redefining how healthcare communication happens in the modern world.

Flora Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Responsibilities

• Support Senior Customer Success Managers in managing client campaigns and partnerships.
• Assist with onboarding and setup for new client campaigns across EHR and POC platforms.
• Track campaign pacing, compile performance reports, coordinate with Finance on monthly billing and reconciliation and help      prepare client business reviews (QBRs).
• Coordinate with internal teams (Sales, Product, Operations and Growth) to ensure deliverables are met on time.
• Maintain client-specific documentation, utilize and keep internal dashboards up to date, and monitor project timelines.
• Respond to client requests promptly and professionally, escalating issues as needed.
• Learn Flora Health’s media and data offerings, developing a strong understanding of client objectives and KPIs.
• Contribute to process improvements for reporting, tracking, and client engagement workflows.

Qualifications

• 1–3 years of experience in customer success, client services, marketing operations, or account coordination (internships or agency experience welcome).
• Strong communication, organization, and follow-up skills.
• Comfortable working with data, reports, and spreadsheets to analyze results.
• Team player who thrives in a fast-paced, evolving environment.
• Experience or interest in healthcare marketing, EHR, or digital media is a plus.
• Bachelor’s degree in marketing, business, communications, or a related field preferred.