General Role Description 

The Revenue Operations Specialist plays a critical role in maintaining, optimizing, and supporting the technology stack that drives revenue growth across Bridgeway Academy. This role is responsible for the coordination, troubleshooting, and day-to-day operations of key systems including WordPress, WooCommerce, HubSpot CRM, marketing automation tools, and sales enablement platforms like AirCall, TalkDesk, and FreshChat. The ideal candidate is highly organized, tech-savvy, and thrives in a fast-paced, collaborative environment where crossfunctional support and segmentation are essential to achieving team goals. 

Key Responsibilities 

• Support the day-to-day management and maintenance of company websites using WordPress, ensuring all pages are functioning correctly, optimized for performance, and aligned with current marketing and sales strategies. 

• Manage e-commerce functionality through WooCommerce, including product setup, order flow configuration, plugin updates, and general troubleshooting. 

• Serve as a key administrator for HubSpot CRM, supporting campaign setup, contact management, data hygiene, automation workflows, reporting dashboards, and integrations across departments. 

• Working with IT, provide operational support for sales and communication technologies, including AirCall, TalkDesk, and FreshChat—ensuring systems are properly configured, users are onboarded, and issues are resolved quickly. 

• Coordinate with internal teams and third-party developers or vendors to support technology needs, troubleshoot errors, and implement improvements across platforms in marketing and sales. 

• Collaborate with marketing and sales teams to execute email marketing campaigns, lead nurture workflows, and other automation sequences within HubSpot. 

• Assist with the creation and maintenance of documentation for systems, processes, and operational best practices. 

• Support initiatives to improve data flow between marketing, sales, and customer service teams by identifying bottlenecks and helping to streamline system usage. 

• Monitor the performance of systems and platforms, flagging issues proactively and recommending optimizations to support organizational growth. 

• All other duties as assigned. 

Education and Experience 

Required: 

• 2–4 years of professional experience in revenue operations, marketing operations, or systems support role 

• Hands-on experience with WordPress and WooCommerce (basic knowledge of HTML/CSS is a plus) 

• Proficiency with HubSpot CRM and marketing automation tools, including contact management, email campaign setup, workflows, forms, and reporting 

• Familiarity with sales tools such as AirCall, TalkDesk, FreshChat, or similar systems 

• Strong troubleshooting skills and the ability to manage platform issues independently or in coordination with IT and vendors 

• Excellent communication and organizational skills with a keen attention to detail 

• A self-starter who can manage multiple systems and priorities in a fast-paced environment 

Preferred: 

• Experience in education, EdTech, or a similar mission-driven organization 

• Familiarity with Google Analytics, Google Tag Manager, and other tracking or reporting tools 

• Basic understanding of API integrations and how platforms connect within a tech stack 

• Experience supporting cross-functional teams with system training, documentation, or onboarding