System Administrator

About Us: 

First Stop Health provides care that people love® with our convenient, high-quality, and confidential virtual care solutions – Telemedicine, Virtual Mental Health, and Virtual Primary Care. We help our patients save time and money through compassionate care that’s available 24/7 via app, website, or phone.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability, and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day!

Position Overview:

We are seeking a System Administrator to manage and support our IT infrastructure, ensuring smooth operation and security of our systems, networks, and services. This role requires a proactive problem solver with strong technical expertise in system administration, automation, and security best practices.

Key Responsibilities:

System Administration

• Manage, configure, and monitor cloud environments, and enterprise applications
• Office365 Architecture and Management support

User Support & Endpoint Management 

• Provide technical support to employees, contractors, and members, manage software deployments, and troubleshoot issues cross-functionally

Security & Compliance 

• Assist with security and compliance audits. Implement and monitor security policies, monitor system security and vulnerabilities, and ensure compliance with industry standards (HIPAA, SOC2, etc.)
• Support zero-trust environment and implement greater security footprint using Intune

Automation & Scripting 

• Develop scripts and automation to improve system efficiency using SCIM, SSO, PowerShell, Group Policies, etc. 

Configuration Management

• Ensure that user hardware configurations are well specified from a base configuration and that automation may adapt the configuration based on user role for laptop/computer deployment

Documentation & Best Practices 

• Maintain IT documentation
• Recommend improvements for system performance, security, and reliability 

Qualifications:

Education: 

A degree in IT/ Engineering/Computer Science/Cybersecurity preferred but not required.  

Experience

• 3+ years of experience in system administration or IT support roles. 
• Experience with Entra ID, Endpoint Management, Vulnerability Management, and User Support in a professional position 

Skills

• Microsoft Certifications are preferred but not required
• Clear communication
• Permissions Management, Conditional Access, Group policies
• GPO Management
• PowerShell scripting
• Issue tracking and support desk management
• Troubleshooting and debugging issues
• Experience with Atlassian tooling preferred
• Familiarity with least privilege concepts
• Administration of third-party tools such as Atlassian, RingCentral, HubSpot, etc
• Time management
• Project/Task completion in self-directed environment

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop 

If you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com