Job Title: VP of Process and Planning

Job Type: FT

Location: Remote,to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. 

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. As the VP of Process and Planning at our consumer-driven health account company, this role will play a pivotal role in shaping the operational efficiency and direction of Flores Operations. The primary responsibility will be to oversee the development and implementation of robust processes and procedures to ensure seamless execution and continuous improvement of our consumer-driven health account and Cobra services. This includes reviewing and updating existing workflows, designing new workflows that optimize the customer experience, streamlining internal operations, and adhering to regulatory requirements. This role will collaborate closely with cross-functional teams to identify areas for improvement, establish key performance indicators, and drive continuous process enhancements to maximize productivity and effectiveness. The VP of Process and Planning reports to the COO.

In addition to process optimization, the VP of Process and Planning will be tasked with spearheading initiatives to drive the long-term growth and success of our consumer-driven health account and Cobra business. This involves developing comprehensive business plans to roll out process and system changes. As a key leader within Operations, this role will also be responsible for fostering a culture of innovation, collaboration, and accountability across the team.

What You’ll Do

• Lead the identification, design, and implementation of process improvements across all aspects of Consumer-Driven Healthcare and Cobra business.
• Utilize Six Sigma (or similar) methodologies and other best practices to streamline workflows, reduce costs, and enhance service delivery.
• Foster strong partnerships with cross-functional teams including Operations, Finance, Compliance, and IT to drive integrated solutions and initiatives.
• Act as a liaison between departments to ensure seamless execution of projects and initiatives.
• Establish key performance indicators (KPIs) and metrics to monitor the effectiveness of processes and initiatives.
• Prepare regular reports and presentations for senior management to communicate progress, challenges, and opportunities.
• Lead change management efforts related to process improvements and strategic initiatives, ensuring effective adoption and implementation.
• Proactively identify risks and develop mitigation plans to minimize disruption to clients.
• Build and mentor a high-performing team of process improvement specialists and project managers.
• Provide coaching and development opportunities to enhance team capabilities and drive professional growth.
• Serve as the SME for CDH products and COBRA, providing expert guidance and insights to go along with a deep understanding of system processes and capabilities.
• Stay current with industry trends, regulatory changes, and best practices related to CDH and COBRA.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Who You Are

• Over 10 years of experience supporting CDH products and COBRA services, or similar HR/Benefit services.
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Strong understanding of Lean Six Sigma principles or similar methodologies.
• Demonstrated success in leading cross-functional teams and managing complex projects.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all organizational levels.
• Change management expertise with a track record of driving organizational change and transformation.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.