Network Engineer - Remote

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.  New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions. 

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field. 

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

 The Network Engineer - Remote is responsible for the delivery of high-quality IT technical professional services to our clientele.? These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.? The Systems Engineer must demonstrate superior proficiency in the performance of these services.? Dedication to quality and customer satisfaction are critical success factors for this position. 

PRIMARY DUTIES include but are not limited to: 

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments.

COMPETENCIES: 

• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED: 

• 5-7 years’ experience as a Network Engineer.
• Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
• Proven experience with network capacity planning, network security principles, and general maintenance best practices. 
• Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
• Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS. 
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall. 
• Excellent hardware troubleshooting experience. 
• Fundamental knowledge of Network relationship to cyber security principles and practices.

PREFERRED CERTIFICATIONS/Skills:

• Cisco CCNA required.
• Cisco CCNP preferred.
• Experience with multiple network technology stacks. (Solar Winds and Auvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.

TRAVEL: Travel is required, but only occasionally, and is less than 10%.