Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for a Travel Technology Administrator with it’s IT department. We have a great team culture where we genuinely enjoy who we work with. So if you have travel, GDS, or travel industry IT experience, this may be a great fit for you! This position may be remote.

What you can expect in this role:

 The Travel Technology Administrator role is critical component of the continued growth and success of the Shorts Travel as we rapidly expand. As part of the TMC technical operations team, this role plays a central role in configuring agency systems and processes to support new clients, as well as working with the agent operations team to support existing clients and develop efficiencies in agent and client processes.  

Essential Functions:

Technical Client Implementation:  

• Setup of new customer sites in Shorts internal travel systems 
• Counsel customers on Travel policy and processes 
• Provide solutions for customer’s needs

Agent Support:  

• Provide Apollo and/or Travelport + support for agents 
• Update and manage customer and personal travel profiles via ETSI profile manager  
• Troubleshoot issues with internally developed Apps for agent efficiencies 
• Train and guide agents with new technologies  
• Ensure that applications and programming support proper documentation in Globalware accounting system

Online Booking Tool Support:  

• Implementation of new customer sites in Deem or Concur online booking tools. 
• Administer travel policy updates for customers in Deem and Concur sites 
• Support Customer resolutions viable by utilization of online booking tool programming.

 Mid-office Automated Solutions: 

• Design and manage Compleat routines for automated solutions and efficiencies.  
• Test and counsel on current Compleat design.  
• Assist in conversion of GDS systems from Apollo to Travelport + GDS System.  

Travel Data Analysis:   

• Troubleshoot reconciliation of reporting data 
• Assist Travel technology team in telling a quantitative story via current reporting tools 
• Ensure that correct data is collected for both Grasp and internal reporting tools. 
• We are a team at Short’s Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company. Other responsibilities as assigned.  

Qualifications:

• Minimum 2 years’ experience supporting Apollo or Galileo GDS Systems 
• Minimum 3 years’ experience with Travel management companies  
• Analytical Thinker: Possesses the ability to dig into an issue or requests and develop reasoned solutions or plans. 
• Problem Solver: Offers innovative solutions to operational challenges and process questions. 
• Self-Starter: Proactive and independent, self-motivated to drive improvements and find opportunities. 
• Technically Proficient:  Ability to learn and apply new techniques and technologies quickly. 
• Detail-Oriented: Ensures precision in both data transformation and analysis. 
• Collaborative: Effective in collaborating with different departments to understand and fulfill their needs. 
• Articulate Communicator: Adept at written and verbal communication tailored to the audience or the needs of the communication. 

Technical Skills: 

• Essential: 

o Minimum 2 years’ experience supporting Apollo or Galileo GDS Systems 

o Minimum 3 years’ experience with Travel management companies  

o Experience administering Concur and/or Deem online booking systems. 

o Experience working with TMC Data reporting tools 

o Experience working with midoffice and backoffice systems.  

• Desirable: 

o Knowledge of Compleat mid-office and other Compleat processes.  

o Knowledge of ETSI Profile Management  

o Knowledge of Grasp reporting system  

o Knowledge of Globalware Accounting System 

o Knowledge how to manipulate and analyze data in Microsoft Excel 

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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