Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! 

The Opportunity:

We are looking for a Junior-to-Mid-level full-stack developer to work as a support engineer on our PHP-based platform. Your role will be to help our Dev Support Engineering team to maintain our platform, and provide technical support to our various internal departments. As a member of our Engineering team, you will be a key part of establishing Shipfusion’s proprietary technology as the global leader in web-based 3PL software. 

In this role you will...

• Dealing directly with warehouse management, account management and customer support to resolve support requests that require technical interventions
• Work in a team where your work hours will be rotated in agreed-upon time slots between 8am ET and 7pm ET
• Escalating more complex queries to other senior members of the Engineering team
• Managing the internal task and incident management platform, providing timely feedback to internal departments
• Use your initiative and technical knowledge to diagnose any technical support issue on our platform or IT systems and provide effective resolutions or information to the user
• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue
• Balance and prioritize multiple tasks from different sizes and business importance
• Document and contribute to the knowledge base
• Resolving technical fixes where possible, understanding that many will be into a working production system
• Collaboration with the senior developers where fixes are more involved than a quick fixes
• Assist in software rollouts and project/technology delivery. New software/hardware migration support
• Monitoring the health of internal systems
• Reporting to the senior tech team about support and system trends that need to be resolved.

Our stack has the following high-level attributes:

• Web-based MVC using PHP
• Mainstream client-side Javascript and HTML5 for front-end UI
• Transactional normalized RBDMS data
• Message bus architecture for asynchronous processing

Our engineers are cross-functional, so your exposure will also involve:

• Our DevOps coding and testing environment, from Docker to Amazon AWS
• Mentoring and sharing ideas with other team members, especially where you bring a particular strength or skill
• Caring about security and best practices
• Helping us migrate older technologies to more efficient approaches as we continue to scale

• Experience with PHP
• Transactional database knowledge in any form of SQL, as many support resolutions require database work.
• At least 2 years practical experience in any web-based code software development.
• Strong interpersonal and communication skills needed for technical support.
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• An openness to learning new technologies and ability to learn and adapt quickly.

Optional Advantages

• Back-end development experience is preferred
• Bachelor’s Degree in computer science or equivalent experience is an asset

Why Dev at Shipfusion?

• Competitive base salaries
• Your contributions are recognized early and have a much larger impact versus larger development teams
• We are remote-first team at the moment, with an optional office in Downtown Toronto
• There are fast-track roadmaps for leadership
• Freedom to experiment and solve problems and learn new techniques and technologies 
• Very wide exposure to the entire SDLC, from the full data layer stack, to the core code, and the DevOps and infrastructure
• Small, close-knit team with clear objectives and everyone open to help each other, with direct access to senior leadership on a daily basis
• Focus on building a smaller number of highly-skilled developers
• All voices are valid - just have the homework and evidence to back up recommendations

Benefits:

• Competitive salary and compensation structure.
• Health and dental benefits for you and your dependents.
• 15 Paid Vacation Days.